Texas Capital Bank Client Support will be closed for Juneteenth National Independence Day on Wednesday, June 19, 2024. We will be back to our normal 8:00 AM to 6:00 PM support hours on Thursday, June 20, 2024.

Texas Capital’s Houston Galleria and Northwest Houston Financial Centers will be closed on Monday, July 8, 2024. If you need assistance, please contact Client Support at 877.839.2265.

Reverse Positive Pay

Reverse Positive Pay is one of many fraud prevention tools that Texas Capital offers. This service allows you to monitor and review checks written off your accounts. All checks will present within the Account Reconciliation tab as an exception. All items will be available for you to review and decision.

Customers will have the option to choose the following return reason codes:

  • Stale Dated
  • Duplicate
  • Fraudulent
  • Refer to Maker (Note: this is the default reason used when items are returned )

For more information and instruction for setting up this feature, watch our video here

Can’t Find the Answer?

If you have questions that are not addressed in the knowledge center, please contact Treasury Support at 1.800.839.2801 or email [email protected].