Our Houston Westway Financial Center is temporarily closed due to the recent severe weather. We apologize for any inconvenience. In the meantime, our online banking platform and mobile apps allow you access to everyday banking services.

Privacy & Security Center

As part of our business, we take certain measures to protect you and your information online.

What we do to protect you

Learn fraud prevention tips by accessing our E-Fraud Prevention resource library here.

    Fraud Resources

    The Fraud Prevention Security Portal is a comprehensive site that explains the most up-to-date scams targeting both businesses and individuals. The portal addresses traditional fraud scenarios and explains the growing number of online fraud trends, such as business email compromise (BEC), fake commerce websites and scams involving social media. Mitigate the risk of becoming a victim by taking advantage of the many e-learning courses available for both commercial and personal banking clients in both English and Spanish here.

      How to identify phishing scams

      Phishing: is a type of cybercrime that involves a bad actor attempting to trick you into providing information, often by providing a link that captures the information you input. These emails are intended to appear as if they are coming from an entity you know or trust, and they often contain a call to action combined with a sense of urgency related to their request. 

      Watch out for these common phishing techniques:

      • Sender names
      • IP/Email extensions
      • Links and file attachments
      • Impersonal language
      • Poor grammar and punctuation

      How to identify check fraud

      A common type of fraud involving Commercial accounts is check fraud. This can occur by the fraudster obtaining only an account number and simply creating counterfeit checks to fit a particular con scheme. Fraudsters will find individuals online who later fall victim to the fraud scheme without realizing their involvement. The individual is given instructions along with a check that contains the commercial account information. The instructions normally request the individual to negotiate the item at a financial institution, then wire the funds to a different account, typically belonging to the fraudster using other people’s identifying information to mask the fraudsters identity.

      A good preventative measure is to review your accounts daily for potential fraudulent transactions. In the event there is confirmed fraud, immediately report the transaction to the bank. Protect your business accounts by obtaining more information on Treasury Products offered.

      How to identify a business email compromise attack

      One of the most common types of fraud is email compromise attacks. This cyber crime can target a business or an individual, and both can have devastating results. Be particularly wary of emails that have sense of urgency or last-minute changes to funding instructions. If you receive a suspicious email, make sure to avoid clicking links or downloading attachments. If you feel that your email has been compromised or have any questions, please contact via secure message inside OLB or give us a call at 877-839-2265, option 3, then option 2.

      How to spot social engineering red flags

      Learn how to remain aware of social engineering scams that utilize email to target businesses and individuals here.

      Fraud Protection Checklist

      While no organization is immune from either internal or external fraud, it is imperative that you take preventive measures through use of technology and procedures.

      To get started, download the Fraud Protection Checklist.

      Privacy Notice

      Our privacy notice details our privacy and security practices regarding our relationship with you including how we share your information. This notice does not apply to business or commercial customers.

      Please visit the Disclosures page for more information.


      Online Privacy Policy

      Your online privacy is important to us.  The Online Privacy Policy explains the collection, use, sharing and protection of data and information that we gather when you use our website and mobile applications. 

      Please visit the Disclosures page for more information.


      California Privacy Rights

      If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.

      • California Consumer Privacy Act (CCPA) provides consumers in California certain privacy rights and protections. To learn more, see the CCPA Privacy Statement in the Online Privacy Policy. 
      • California Consumer Privacy Notice provides consumers in California rights to restrict the sharing of personal and financial information with our affiliates (companies we own or control) and outside companies that we do business with. To learn more, see the California Consumer Privacy Notice in the Privacy Notice.

      Manage Your Privacy Preferences

      If you are a California resident and would like to manage your preferences, click the link below and complete the form.

      Manage Your Privacy Preferences

      Suspicious Login Filtering

      Behind the scenes, we analyze and filter login attempts from suspicious sources, proactively blocking them before they ever get to a login screen and preventing them from attempting fraudulent logins. 

      Strong Authentication Requirements

      We prompt you to create a unique username and password when you first access your account, and always require an additional authentication factor to log in.  This extra layer of security works to keep your account safe, even if someone else gets access to your username and password.

      Secure Online Messaging

      We provide a secure, encrypted messaging system you can use to discuss your accounts with our associates once you're logged in to the online banking portal.  We recommend you use this service for all online communications about your accounts, and as a reminder - we will never ask for confidential information like usernames, passwords, or account numbers via email.

      Security Alerts

      We provide the ability for you to configure text, email, and secure online notifications to inform you in real time about transactions and events that could have a security or fraud impact on your Texas Capital Bank accounts. You can set these alerts up in the Settings section of the online banking portal.

      Money Movement Approvals

      Our online banking platform provides multiple levels of approval for payment protection, requiring additional approval for outgoing payment transactions.

      Fraud & Protection Security Team

      Our dedicated fraud protection and security team is made up of former law enforcement, Certified Fraud Examiners, and IT security professionals. Together, they are experienced in proactively identifying and acting on fraudulent occurrences as well as providing counsel and advice.

      Identity Verification, Fraud Monitoring & Restricted Access

      We will always verify your identity before granting access to your information or accounts, and access to data is based on the “principle of least privilege”, meaning that employees can only see what they need to in order to perform their job function.

      Branch & Office Security

      All branches and office locations are protected by security mechanisms such as cameras, badging systems, and other methods to prevent theft of resources or information.  Employee-only areas are protected by badge readers based on job function and restricted based on role and time of day. All employees are trained and must adhere to our security policies and are trained, both at hire and on an ongoing basis.

      Employee Education

      All employees are trained and must adhere to our security policies and are trained, both at hire and on an ongoing basis.

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