Frequently Asked Questions

Access Online Banking by visiting texascapitalbank.com and clicking “Log In” in the top right corner of the screen.

Yes. In order to change your Online Banking username, you will need to contact Client Support at 1.844.426.9320.

To change your password, click “Forgot Password” on the login screen of the website or call Client Support at 1-844-426-9320.

Yes. To change your account nicknames, click the "edit" icon located next to the name. A box will appear and give you the option to edit the current name; type the new name you’d like to use for your account nickname and click the checkmark to accept it (or the "x" to cancel).

Yes. Bill pay is available for all Texas Capital Bank personal checking accounts, and allows you to:

• Pay anyone any amount and change your instructions up until the payment date
• Designate which checking accounts are debited
• Select the debit date (please note that selectable dates include business days only)
• Schedule regular fixed payments, like mortgage and loan payments
• Establish a payee for regular variable payments like phone and utilities, and only enter the amount and payment date for subsequent payments
• Pay an individual electronically using Texas Capital Bank’s Pay a Person functionality if they have a U.S. bank account and a valid email address 
• Send a gift check 
• Donate to numerous charities and/or organizations

If you have been locked out of your account, please contact Client Support at 1.844.426.9320.

From the menu, click “Account Services.” From the list, select “Stop Payments.” Select the appropriate account number from the drop-down menu and select either “Single Check” or “Range of Checks.” Enter all of the check information that you have for the stop payment disclosure checkbox, and click “Submit.” Please note that you may be charged a stop payment fee.

The stop payment will take effect immediately.

You can send, request, or receive money with Zelle^®.

1. To get started, log into Texas Capital Bank’s online banking or mobile app, navigate to ‘Move Money’ and select "Send Money with Zelle^®". Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you're ready to start sending and receiving with Zelle^®.
2. To send money using Zelle^®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes¹.
3. To request money using Zelle^®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request."¹

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle^®.

1. U.S. checking or savings account required to use Zelle^®. Transactions between enrolled consumers typically occur in minutes.

You can export the following file formats from Online Banking:

• Spreadsheet (.xlsx)
• Spreadsheet (.csv)
• Microsoft OFX (.ofx)
• Quicken (.qfx)
• Quickbooks (.qbo)

From the main menu, navigate to “Settings” and select “Alerts” to set or change alert settings. 

• Alert when an external transfer is authorized
• Alert when a computer or browser is successfully registered
• Alert when a password is changed
• Alert when secure access code contact information is changed
• Alert when a micro deposit is created
• Alert when the forgot password process is attempted for a login ID
• Alert when an invalid password for a login ID is submitted
• Alert when the forgot password process is attempted unsuccessfully
• Alert when an invalid secure access code is submitted
• Alert when a login ID is locked out
• Alert when a new user is created
• Alert when security alert preferences are changed
• Alert when a user profile is updated
• Alert when a valid password for a login ID is submitted
• Alert when the forgot password process is successfully completed
• Alert when a valid secure access code is submitted

• Google Chrome
• Mozilla Firefox   
• Microsoft Edge

We’re dedicated to protecting your information, and our website has security measures in place to protect against the loss, misuse and alteration of information under our control. These security measures include the implementation of multiple layers of security that are aligned to industry standards.

No, by default you will receive both electronic and mailed paper statements. If you prefer not to receive mailed paper statements, please contact Client Support.

To view your statements:

1. In the Menu, select "Statements"
2. In the "Accounts" drop-down list, select the account
3. In the "Date" drop-down list, select the statement cycle
4. In the "Document Type" drop-down list, select the file format
5. Select "Get Statement"

Paper statements include check images, but check images are not included on electronic statements.

Log in to Online Banking, select the account, and click “Account and Routing Numbers.” You can also find your account number on your monthly statements.