Texas Capital Bank Client Support will be closed for Juneteenth National Independence Day on Wednesday, June 19, 2024. We will be back to our normal 8:00 AM to 6:00 PM support hours on Thursday, June 20, 2024.

Texas Capital’s Houston Galleria and Northwest Houston Financial Centers will be closed on Monday, July 8, 2024. If you need assistance, please contact Client Support at 877.839.2265.

Stop Payment

Placing a Stop Payment

Stop Payment on checks can be placed through BankNow and Mobile Banking App.  A stop payment does not guarantee that the check or checks will be stopped. The item may have already been processed and posted to the account.

  1. Log into BankNow.
  2. Select Stop Payment listed under Services in the left navigation menu. 
    services tab
  3. Complete the Stop Payment form.

    stop payment form

    Account Number: Select the account number the check is issued from.

    Issue Date: Select date check was issued.

    Single Check: Select this to place a stop payment on a single check.

    Check Number: Enter check number.

    Check Amount: Enter check amount.

    Payee: Enter Payee name 

    Reason: Select Reason for Stop Payment.

    Placing a Stop Payment on a range of checks.

    3a.Range of Checks: Select this to place a stop payment on a range of checks. Check range must be consecutive order.

stop payment form
  1. Stop Payment of Range of Checks:

    From Check Number and To Check Number: Enter check number range.  

    Reason: Select reason for stop payment.

    1.Check “I agree to the terms of the Stop Payment Disclosure”

    2. Click Submit button to place Stop Payment.

  2. Check “I agree to the terms of the Stop Payment Disclosure”
  3. Click Submit button to place Stop Payment. 

Can’t Find the Answer?

If you have questions that are not addressed in the knowledge center, please contact Treasury Support at 1.800.839.2801 or email [email protected].