Texas Capital Bank Client Support will be closed for Veterans Day on Monday, November 11, 2024. We will be back to our normal 8:00 AM to 6:00 PM support hours on Tuesday, November 12, 2024. 

We will be making updates to our website from 8:00pm - 11:00 pm CST on 11/20. During this time, the website may experience some interruptions of functionality or be unavailable.

Business Continuity Planning Statement

TCBI Securities, Inc. (“Texas Capital Securities” or “TCS”), is responsible for creating and maintaining a business continuity plan for its business.  In the event of a business disruption, we have a plan designed to allow TCS to continue operations of critical business functions, such as entering of client orders, completing securities transactions, and providing clients access to their cash and securities. We accomplish this in part by:

  • Relocating impacted businesses and employees to recovery locations.
  • Using redundant processing capacity at other locations.
  • Designing our technology and systems to support the recovery processes for critical business functions.
  • Using business and technology teams that are responsible for activating and managing the recovery process.
  • Adopting a communication plan to ensure that TCS employees receive emergency notifications and instructions via a variety of sources.
  • Rehearsing our recovery procedures and testing those procedures on a regular basis.

TCS has identified the applications that are critical to each of our business divisions. In most cases, recovery times will range from nearly instantaneous to approximately four hours. For some business functions, next-day recovery is projected.

Regarding client assets, all market-traded securities are held with our custody firm within central depositories rather than in physical certificate form.  This structure is recognized worldwide as providing investors with an unsurpassed level of liquidity and security for the assets they choose to custody with major financial institutions.

In the event of a disruption, you will be able to receive information about your accounts and instructions on how to gain access to your funds by calling us or our clearing firm at the toll-free number listed on your account statement.

While no contingency plan can eliminate all risk of service interruption or temporarily impeded account access, we continually assess and update our plans to mitigate all reasonable risk.